Shipping Policy
At NoseyPets, we are committed to providing a smooth and reliable shopping experience for our customers. This Shipping Policy explains how we process and deliver your orders. Please read it carefully to understand how we manage shipping, including our delivery times, shipping costs, and international orders.
1. Order Processing Time
Order Confirmation: Once you place an order with NoseyPets, you will receive an email confirming your purchase. We will also send you updates about your order’s processing and shipment.
Processing Time: Orders are typically processed within 1 business day after they are placed, excluding weekends and public holidays. However, during peak periods, processing may take a little longer. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking details.
2. Shipping Costs and Methods
Shipping Fees: Shipping costs are calculated based on the weight of the items in your order, your location, and the selected shipping method. You will be provided with an estimate of the shipping costs during checkout.
Free Shipping: We offer free standard shipping on orders over a certain value within Australia. The minimum order amount for free shipping will be displayed on our website at checkout.
Shipping Methods: We offer various shipping options, including:
Standard Shipping: Typically takes 3-7 business days for deliveries within Australia.
Express Shipping: Faster delivery within 1-3 business days, depending on your location.
International Shipping: We offer international shipping to a range of countries. Delivery times vary depending on the destination and shipping method selected.
3. Delivery Timeframes
Australia: Delivery time within Australia typically takes between 3-7 business days for standard shipping. Express shipping is available for faster delivery, generally between 1-3 business days, depending on your location.
International Shipping: Delivery times for international orders vary depending on the destination country. Standard international shipping typically takes 7-21 business days, while express options may arrive within 5-10 business days.
Please note that international delivery times can be affected by customs processing times, which are beyond our control.
4. International Orders
Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and other fees that are determined by the destination country’s government. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information before placing an order.
Customs Delays: Occasionally, international shipments may be delayed due to customs processing or other unforeseen circumstances. We do our best to keep you updated on any delays, but please note that customs procedures can vary by country and are outside of our control.
5. Shipping Restrictions
Restricted Items: Due to international regulations, certain products may be restricted or prohibited from shipping to specific countries. If your order contains restricted items, we will notify you and provide options for adjusting your order.
Shipping Address: Please ensure that the shipping address provided is correct and complete, as we cannot be responsible for delays or issues resulting from incorrect address details.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order. You can use this tracking number to monitor the progress of your shipment until it arrives at your designated address.
7. Lost or Damaged Shipments
While we take great care to package your order securely, accidents can happen during transit. If your order is lost or damaged during shipping, please contact us immediately at brandon@noseydogs.com.au. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement.
8. Shipping Delays
We are committed to ensuring timely delivery, but shipping delays can sometimes occur due to factors beyond our control, such as weather conditions, public holidays, carrier delays, or other unforeseen events. If there is a delay in processing or delivering your order, we will notify you as soon as possible and work to resolve the issue.
9. Returns & Exchanges
For information about how to return or exchange an item, please refer to our Returns Policy. Items that are returned must be in new, unused condition, and shipping costs for returns are the responsibility of the customer unless the product is defective or damaged.
10. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact our customer service team:
Email: admin@noseydogs.com.au
We are here to assist you and ensure you have a pleasant shopping experience.