FAQs
Got questions? We’ve got answers! 🐾
At NoseyPets, we know that being a pet parent comes with plenty of curiosity—just like your furry (or feathery, or scaly) friend! Whether you’re wondering about our products, shipping details, or how to choose the best toys and accessories for your pet, you’re in the right place.
Browse through our FAQs below for quick answers to the most common questions. If you don’t find what you’re looking for, don’t hesitate to reach out—we’re always happy to help!
Because when it comes to caring for your pets, no question is too nosey.
noseypets faq
General Information
What products do you sell?
At NoseyPets, we offer a wide range of high-quality products for pets of all kinds, including:
- Food & Treats: Nutritious meals and tasty treats for dogs, cats, and other pets.
- Toys & Accessories: Interactive toys, chew toys, collars, leashes, and more.
- Bedding & Furniture: Comfortable beds, blankets, and cozy spots for your pet to relax.
- Health & Care: Flea and tick prevention, grooming supplies, supplements, and more.
Exclusive Eco-Friendly Products: Our own Nosey range made from sustainable materials like hemp and recycled ocean plastics and more!
Are your products eco-friendly?
Yes! NoseyPets is dedicated to sustainability. We’ve created our own exclusive line of eco-friendly products made from renewable and sustainable materials, such as hemp and recycled ocean plastics and more! We are committed to reducing our environmental impact while providing top-quality products for pets.
Do you offer gift cards?
Currently, we do not offer gift cards, but it’s something we’re considering for the future! Stay tuned for updates.
Product Information
Do you sell products for all types of pets?
Yes! We sell products for all type of pets!
Are your pet foods and treats safe and high quality?
Absolutely! We source only high-quality, vet-approved pet foods and treats made from premium ingredients.
Do you offer grain-free or hypoallergenic food options?
Yes, we stock a variety of grain-free and hypoallergenic pet food for pets with dietary sensitivities.
Do your toys and accessories come in different sizes?
Yes, many of our products come in different sizes to suit pets of all breeds and ages.
Ordering & Shipping
How do I place an order?
Placing an order is easy! Just follow these simple steps:
- Browse our website and select the items you’d like to purchase.
- Add them to your cart.
- Proceed to checkout and enter your shipping details.
- Select your preferred payment method and complete the purchase.
You’ll receive an email confirmation once your order is successfully placed.
Do you offer international shipping?
Yes, we offer international shipping to many countries! Delivery times and shipping costs vary depending on your location. You can see shipping options and costs during checkout.
Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
How long will it take for my order to arrive?
- Australia: Standard shipping typically takes 3-7 business days, while express shipping may take 1-3 business days depending on your location.
- International: Delivery times vary by destination, but generally, standard international shipping takes 7-21 business days, while express shipping may arrive in 5-10 business days.
Once your order has shipped, you will receive a tracking number so you can monitor its progress.
Do you offer free shipping?
Yes, we offer free standard shipping within Australia on orders over a certain amount. The minimum order amount for free shipping will be displayed during checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this information to check the status of your delivery.
Order Changes & Returns
Can I change or cancel my order?
We process orders quickly to ensure fast delivery, so once an order is placed, we cannot guarantee that it can be changed or canceled. If you need to make changes, please contact us as soon as possible at admin@noseydogs.com.au, and we’ll do our best to assist you before the order is shipped.
What if my order arrives damaged or is faulty?
We apologize if your item arrives damaged or faulty! If this happens, please reach out to us within 14 days of receiving your order. You may be entitled to a refund, replacement, or repair. Please email us at admin@noseydogs.com.auwith your order number and photos of the damaged or faulty item.
How do I return an item?
If you need to return an item, please follow these steps:
- Contact us at admin@noseydogs.com.au within 14 days of receiving your order.
- Provide your order number and a description of the item and issue.
- Once your return is approved, we will provide you with instructions on how to return the product.
Please note that return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
For more detailed information on returns, please visit our Returns & Refunds Policy.
Still Have a Question?
We’re here to help! If you couldn’t find the answer you were looking for, don’t hesitate to reach out. Contact us below, and our team will get back to you as soon as possible—because when it comes to your pet, no question is too nosey! 🐾
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Email Us
Got a question? Pop us an email, and we’ll get back to you as soon as possible. Whether it’s about your order, our products, or just a friendly hello—we’re here to help!
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Live Chat
Need a quick answer? Our team is available on live chat to help with anything from product recommendations to order updates. Look for the chat icon and say hi!
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Don't Be Afraid to Call
CALLPrefer a real conversation? Give us a quick call—we’re always happy to chat and make sure you and your pet get the best service possible. We’d love to hear from you!
